Customer Service | Delivery and Processing

Standard Delivery & Processing charges are intended to cover the costs incurred to process, prepare, and transport your order and related customer service. Standard rates are based on the merchandise total charged, as detailed in the charts below.

All Ground delivery & processing charges are calculated on a PER ADDRESS basis. All additional services, i.e. Express delivery, Alaska or Hawaii, and P.O, Box delivery, are calculated on a PER ITEM BASIS.

Please Note: Delivery & Processing charges are based on the regular price of merchandise.

Standard Delivery and Processing Rates (5 business days)
Merchandise Total	Charge
$15.00 and under	$7.00
$15.01 - $25.00	$8.00
$25.01 - $35.00	$10.00
$35.01 - $45.00	$11.00
$45.01 - $60.00	$13.00
$60.01 - $75.00	$14.00
$75.01 - $100.00	$17.00
$100.01 - $150.00	$21.00
$150.01 and up	15% of merchandise total

Express Delivery and Processing Rates (Continental U.S. deliveries ONLY)
3-Day Express * (3 business days)	Add $12.00 per item plus Standard Rate
2-Day Express * (2 business days)	Add $14.00 per item plus Standard Rate
Overnight Express *	Add $19.00 per item plus Standard Rate
Priority Overnight †	Add $24.00 per item plus Standard Rate

*	Orders must be placed by 10 a.m. PST
†	Where available – Saturday arrival to some locations

Gift Cards

Gift Cards and Greeting Cards do not incur standard delivery charges. To expedite Gift Cards, add $8.00 for 2-Day Express or $11.00 for Overnight Express.

Monthly Club Gifts

Delivery and Processing for all Club gifts is $6.00 per month – i.e. Delivery for a 6-Month Club gift is $36.00.

Alaska & Hawaii Deliveries

For deliveries to Alaska and Hawaii addresses, please add $10.00 per item to the standard delivery & processing shown. Allow three additional days for standard delivery and one additional day for Express Delivery.

Canada Deliveries

For deliveries to Canada, please Add $25.00 per item to the standard delivery rates shown above.

P.O. Box Deliveries

To ensure that your gift arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Shipping to a P.O. Box will incur a charge of $6.00.

How & When We Ship

We use the most effective delivery services available to guarantee that your order arrives on time. With our Standard Delivery service, we generally ship your order the next business day, and orders arrive within 5 business days to most locations. Most perishable items are transported under controlled temperatures to a major city near their destination, where they are then released to delivery services for final delivery.

Delivery & processing charges are levied for the costs incurred to process, prepare and transport your order and to provide related customer service. If rising costs increase our delivery & processing expense, a surcharge may be included and will be reflected in your total.

Delivery Guarantee

While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. We guarantee delivery only to the addresses we are given. Postal and Delivery Services may not forward without additional charges that we will pass on to you.

note: All shipments FOB Wolferman’s.

Holiday Cut-off Dates (To ensure holiday delivery, please order by dates specified below)
For arrival by:	Standard Delivery	3 Day Express	2 Day Express	Overnight Delivery
For arrival by:	Standard Delivery	Order must be placed by 10:00 a.m. PST
Mother’s Day Sunday, 5/10/2009	May 1	May 5	May 6	May 7
Father’s Day Sunday, 6/21/2009	June 12	June 16	June 17	June 18
4^th of July Saturday, 7/4/2009	June 26	June 30	July 1	July 2

Sales Tax

We must collect state and local taxes for shipments to the following states: AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, and WI. We are obligated to collect tax at the rate in effect for the jurisdiction to which the products are shipped, and we are obligated to collect tax in additional states if we establish a presence in those states. The taxability of food, or products combined with food, varies by state. Delivery & Processing charges will be taxed when the product is taxable. We automatically calculate taxes for telephone and internet orders.