Frequently Asked Questions

Technical Inquiries

• I've forgotten my password and I can't remember my Login ID! How do I log in?

  To request a new password, click on "Sign In" at the top of the page and then click the "Forget your Password?" link. Enter your Login ID and the zip code for your billing address on file and click on "Get New Password" button. You will receive a new password via email within a few minutes. After receiving the new password, you may change your temporary password by accessing your online account.

  Forgot your Login ID? Call 1-877-322-1200 to have it emailed to you.

  If you are unable to remember your Password or Login ID, you will need to create a new account or shop as a guest.

• Why can't I view my Giftlist?

  Your Giftlist is a private, secure listing of names, addresses and gifts you've sent in the past. Giftlists are seasonal in design and are not available year around. In order to access any active Giftlist, you must be logged in to your online account.

  There are a number of reasons why you may not be able to view your Giftlist. It may not yet be active or you have multiple accounts and the Giftlist you are trying to find is tied to a different account than the one you are accessing. If you need help with your Giftlist call 1-877-322-1200 so one of our customer representatives can assist you.

• What are your browser requirements?
  To view a list with our browser requirements, click here.
• Is the information I provide Harry & David kept private?

  Harry & David recognizes that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it.

  For privacy-related issues, please contact us at:

  Harry & David Customer Service
  P.O. Box 712
  Medford, OR 97501
  service@harryanddavid.com

• Is your site secure?
  We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. To view more on our Privacy Policy, click here.

Delivery & Processing Inquiries

• How soon will my order ship once the order is placed?
  Most items are available for immediate shipment. However, monthly fruit items are picked at their peak and shipped as soon as they are harvested. Should unseasonable weather affect the harvest, fruit shipments may be delayed up to three weeks or more – until the crop reaches delicious perfection.
• I ordered Express. Why didn't my gift arrive when I expected it to?

  Orders placed after 10:00 AM PT will be processed the next business day, and our carriers do not count weekend days in the calculation of their shipping.

  • An order placed after 10:00 AM PT, on a Monday, shipping Overnight Express, will arrive Wednesday.
  • An order placed after 10:00 AM PT, on a Monday, shipping by 2-Day Air, will arrive on Thursday.
  • An order placed after 10:00 AM PT, on a Thursday, shipping Overnight Express, will arrive on the following Monday.
  • An order placed after 10:00 AM PT, on a Thursday, shipping by 2-Day Air, will arrive on the following Tuesday
• Why do I have to pay extra for express delivery over and above the normal delivery & processing charges?
  The Express Delivery charges are in addition to the Standard Delivery charge. The Standard Delivery charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Delivery and Processing terms online, click here.
• Can I specify an exact delivery date?

  When you need a gift to arrive on a specific date, you will need to select an Express Delivery Method. We have 3-Day Express, 2-Day Express and Overnight delivery services available. Otherwise, all gifts that ship by Standard Delivery will arrival within a window of 5 business days.

  We provide you the ability to view the earliest arrival date for most items on our product pages. If you enter the zip code of destination in the ‘Delivery Date Information' box on the product page, you can view ‘when can this gift arrive'. Please note, our dates are not specific arrival dates but a date by which we can get that gift to the address specified.

  If the item you chose is not available to arrive by your requested date, we recommend you select an alternate item or date.

• Why can't I select a specific date? All I see is month for the delivery of my package!

  Monthly fruit gifts (items with this indicator on their product page) are harvested during the month the fruit reaches its peak quality. Because the harvest can vary, we cannot honor requests for specific arrival dates.

  We hope this will provide some useful information for shopping our site in the future.

• The gift that arrived was not the gift I ordered! Why wasn't I notified about the substitution?

  Unfortunately, sometimes we experience unexpected delays. We believe it best to send a substitute item to ensure you or your recipient receives a gift by the intended date.

  We do our best to contact our customers when substitution becomes necessary. But due to the sheer volume of orders we experience, especially during the peak of the holiday seasons, it is not always possible to do so. When this occurs, the majority of our customers have indicated they prefer we ship a substitute. Our policy is stated in our catalog as follows:

  “If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.”

• How do I change the address for my catalog?
  Use the feedback area of this site to contact Customer Service by email at service@harryanddavid.com, or call Customer Service at 1-877-322-1200. Be sure to give us your old address as well as your new address.
• Can I ship to a P.O. Box?
  Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition.
• Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?

  Most of our nonperishable gifts can be delivered to A.P.O./F.P.O. and International addresses, through U.S. Postal Service Priority Mail/Military Postal.

  Click here to view all items currently available to ship to A.P.O./F.P.O. addresses.

  Most of our gifts can be delivered to Canada, through UPS Worldwide Express and Canada Post. Click here to view all items currently available to ship to Canadian addresses.

• Can I send gifts to Alaska or Hawaii?
  For shipping to these destinations, allow 3 additional days for standard delivery and one additional day for express delivery. View Delivery & Processing charges.

Product Inquiries

• I received some of your items, they look delicious! How long will they stay fresh?

  Some products have a “Best If Used By” date printed on the outside of the packaging. For these items, it is easy to tell when the item is at its very best. Other products have a Lot Code rather than a “Best If Used By” date. The Lot Code is a string of letters and numbers which usually indicates a date of manufacture, the plant, shift and period within the shift the product was made. Lot Codes are not decipherable by us.

  Products with a Lot Code are best if consumed within two months of receipt. This applies to all edibles, excluding fruit, and it is assumed the product has been stored correctly and cared for properly (i.e. cheese, sausage, etc. stored in the refrigerator; bakery items stored in the freezer). Exceptions to this rule include shelf stable items such as our jarred preserves, our Pepper & Onion Relish or our vacuum-sealed Smoked Salmon. These items are safe for consumption (if unopened) for up to 2 years from receipt.

• My pears arrived in perfect condition, but they aren't ripe yet … what do I do?
  Pears have a much better flavor and texture when picked slightly green and allowed to ripen off the tree. Also, ripe pears are very difficult to ship successfully. Therefore, our pear gifts usually arrive a little on the green side and need a bit of time to ripen. If you keep them at room temperature for a few days you should be amply rewarded with a sweet, juicy treat!
• I have allergies to certain ingredients (gluten, peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your items?

  Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with the new Act as currently defined.

  We have contacted our ingredient suppliers to insure that all ingredients are declared on the label. Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies, we also include a disclaimer stating “May contain trace amounts of other nuts or allergens not listed in the ingredients”. Also, since Gluten and other allergens are found in wheat and some other grain products, we encourage you to read the ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name or item number and we will gladly research the information for you.

• Can I build custom gifts?
  All our mail-order gifts are pre-packaged for shipment, and customization is not possible. However, you may find that a Harry & David Store near you sells the item(s) individually. To find out more about obtaining a custom gift from one of our stores, please click here.

Billing Questions

• Why do you charge sales tax?
  We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. Click here for more information about applicable taxes.
• I am ordering for myself. Why won't it let me have a separate billing & shipping address?

  When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.

  There are two easy ways to create a new entry in your address book:

  • When selecting the recipient of item you wish to purchase, select ‘Add New Name' in the dropdown and enter your shipping address.
  • Login to your account, and add a new address through your Address Book.

Store Issues

• How do I find one of your stores?
  Just use our Store Locator online – click here.
• Do you offer franchising opportunities?
  Thank you for your interest in our company. However, all of our stores are company owned and cannot be opened as a franchise. If you are interested in a store manager opportunity, we invite you to find more information here.
• The item I want to purchase is sold-out at my local Harry & David store. Will you match the price if I order online?

  Because the products offered in our catalog and on our website must be specially packed for shipping by mail, prices may be higher than for a similar item in our store. that doesn't require special protective packaging.

  What's more, our stores carry many products that are unavailable in our catalogs or on our website – and vice-versa. As a result, prices are not identical and we are unable to match the prices.

• I have a Preferred Customer Card. How do I use it online?
  Your Preferred Customer Card is for retail purchases only and cannot be applied to a mail, phone, or internet order. Please be sure to take your Preferred Customer Card with you on your next visit to one of our retail stores so you may continue to receive any of the special offers that accompany our retail store programs.

Service

• What are your hours of operation for Customer Service?
  Our phones are staffed 24 hours a day. You may place your order by phone by calling 1-877-322-1200.
• What are your hours of operation for toll-free ordering?
  Our phones are staffed 24 hours a day. You may place your order by phone by calling 1-877-322-1200.
• I receive e-mailed notifications, but how do I update my e-mail address?
  Just log in and click on the “My Account” link at the top of the page. Many aspects of your account are listed and available for editing. You can also call Customer Service at 1-877-322-1200. Be sure to give us your old, as well as your new addresses.