Frequently Asked Questions

General Questions

How do I sign into my account when I forgot my user name and password?

You'll want to create a new password to sign into your account. Follow these steps:

  1. Click "Sign In" at the top of the page.
  2. Click the "Forget your Password?" link.
  3. Enter your email address. Click "Submit".
  4. Answer the security question for your account, and create a new password so that you can sign in immediately.

We recommend using your email address as your user name.

If you are unable to access your account by following these steps, create a new account or shop as a guest.

For assistance with other questions involving your account, call 1-877-322-1200 or Contact Us.

What are your browser requirements?

Read our Browser Requirements page for details.

Is the information I provide Harry & David kept private?

Yes. Maintaining your privacy is important. Harry and David is committed to responsibly using any information you give us. Read our privacy policy that describes how we use the information we collect.

For privacy-related questions, contact:

Harry & David Customer Service
P.O. Box 712
Medford, OR 97501
service@harryanddavid.com

Do you provide secure shopping online and in your stores?

Yes. Harry and David maintains PCI compliance to incorporate today’s highest safety standards during every payment transaction. Whether shopping online or at a Harry and David store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

Just look for these security symbols on our site.

During checkout, you will know you’re on a secured page when the URL begins with HTTPS. The ‘s’ stands for ‘secure.’ For example: https://www.harryanddavid.com. For more information, read our Privacy Policy.

How do I change my email preferences?

Please tell us how often you’d like to receive Harry and David emails, change your email address or unsubscribe by visiting the Harry and David homepage. Next, log in and click “Your Account.” Under the section “My Contact Preference Center,” click “Edit my catalog preferences” to update your settings.

You can also access the Contact Preference Center through a link at the bottom of every Harry & David email.

Gift History Questions

How does my Gift History work?

Your Gift History gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift History is automatically created when you purchase a gift for someone.

The gift you purchased for a specific holiday will show up on your Gift History a year later, prior to the same holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift History next year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift History for that holiday season will be viewable online. Log in to your account to see your current Gift History.

Viewing your Order History is another way to see past purchases. Log in to your account to view this list. Purchases appear in your order history 24 hours after the transaction.

Since you can place an order online as a guest or through your account, it’s possible for a customer to have two separate Gift Historys. We recommend that you log in to your customer account before placing an order to keep your entire list in one place. If you see an incomplete Gift History or Order History, you likely have multiple accounts under which you’ve ordered.

Our Call Center can help with this or answer any other questions about your Gift History. Contact us by email or call 1-877-322-1200.

Can I remove names from my Gift History?

Yes. Click the trash can/remove button to the right of the recipient’s name.

How do I update the address of someone on my Gift History?

You can change a recipient’s address by clicking the “Edit address” button under the recipient’s information.

Shipping Questions

When will my order ship after I make the purchase?

Orders are timed to arrive when you want them. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. In order to guarantee your fruit arrives in perfect condition, we harvest and ship your fruit when it’s just right, no sooner, no later. Our Harvest Report has more information on harvest schedules and shipments.

I ordered Express. Why didn't my gift arrive when I expected it to?

Orders placed after 10:00 AM PT will be processed the next business day, and our carriers do not count weekend days in the calculation of their shipping.

An order placed after 10:00 AM PT, on a Monday, shipping Overnight Express, will arrive Wednesday.

An order placed after 10:00 AM PT, on a Monday, shipping by 2-Day Air, will arrive on Thursday.

An order placed after 10:00 AM PT, on a Thursday, shipping Overnight Express, will arrive on the following Monday.

An order placed after 10:00 AM PT, on a Thursday, shipping by 2-Day Air, will arrive on the following Tuesday.

What determines Express Shipping charges?

Gifts with Express Shipping charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Shipping and Processing terms.

How do I specify an exact delivery date?

Packages that ship by Standard Shipping anywhere in the United States (excluding Hawaii and Alaska) will typically arrive within a window of 5 business days. For international orders, you can expect up to 5 business days.

When you need a gift to arrive on a specific date, choose Expedited Shipping. We offer 3-Day Express, 2-Day Express and Overnight delivery services. For more details, read our Shipping and Processing page.

How do I change the address for my catalog?

To notify us of an address change, call Customer Service at 1 877 322 1200. Or email us at service@harryanddavid.com. Be sure to include your old address as well as your new address.

Can I ship to a P.O. Box?

Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition.

Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?

Most of our nonperishable gifts can be delivered to A.P.O./F.P.O. and International addresses, through U.S. Postal Service Priority Mail/Military Postal. Most of our gifts can be delivered to Canada, through FedEx Express services.

Learn more...

Can I send gifts to Alaska or Hawaii?

For shipping to these destinations, allow 3 additional days for standard shipping and one additional day for express shipping. View Shipping & Processing charges.

Product Questions

My fruit arrived in perfect condition, but they aren't ripe yet … what do I do?

Ripening instructions are included in each package that contains fruit. Our Harvest Report has more information on harvest schedules where you’ll see a list of fruits being shipped today, at the peak of their quality.

I have allergies to certain ingredients (gluten, peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your items?

Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with the new Act as currently defined.

We have contacted our ingredient suppliers to insure that all ingredients are declared on the label. Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies, we also include a disclaimer stating "May contain trace amounts of other nuts or allergens not listed in the ingredients". Also, since Gluten and other allergens are found in wheat and some other grain products, we encourage you to read the ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name or item number and we will gladly research the information for you.

What is a HoneyBell Gift Announcement Card?

A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December. The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in January.

Billing Questions

Why do you charge sales tax?

We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. Click here for more information about applicable taxes.

I am ordering for myself. Why won't it let me have a separate billing & shipping address?

When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.

There are two easy ways to create a new entry in your address book:

  1. When selecting the recipient of item you wish to purchase, select 'Add New Name' in the dropdown and enter your shipping address.
  2. Login to your account, and add a new address through your Address Book.

Store Questions

How do I find one of your stores?

Just use our Store Locator online - click here

I have a Preferred Customer Card. How do I use it online?

We are very happy to inform you that all purchases in the store, on the website, over the phone, and through mail orders will now result in reward points for your Preferred Customer account. There is no need for you to type in your Preferred Customer number on the website or give it to the phone representative as it will be applied automatically.

Customer Service Questions

What are your customer service hours?

Our toll-free customer service lines are available 5AM–9PM PST Monday through Friday and 6AM–8PM PST Sunday & Saturday (subject to change).

How do I change my email address and contact information?

Please visit our Email Preference Center to update your contact information.

You can also access the Preference Center after logging in and clicking “Your Account,” or thru a link at the bottom of every Harry and David email.

Checkout Questions

How do I apply a discount coupon to my order?

During secure checkout, each page will have an "Enter Coupon Code" link. Click it, and be prompted to enter your coupon code.

How do I change my billing address?

You can change your billing address a couple ways. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click “Your Account” where you will see the billing address section.