We invite you to discover an exciting new online experience

Frequently Asked Questions

Company

Is Harry & David changing?

Harry & David will continue to be the same company, only now with a stronger value proposition as is part of a larger family of brands. You may notice small changes on our website. Quality, guarantee, and service remain unchanged, and orders continue to be fulfilled as they always have been.

Was Harry & David acquired by 1800Flowers.com?

Yes. 1800Flowers.com has acquired Harry & David and has made it part of their multi-brand family. Harry & David will continue to provide the same quality products and service under the multi-brand website.

Who is 1800Flowers.com?

1800Flowers.com is a leading provider of gourmet food and floral gifts for all occasions. Through their family of brands (including Harry & David) they offer iconic-branded gifts for every occasion.

OUR PROMISE - Simply put, we promise the right gift for all the important people in our customers’ lives with an outstanding and easy gift-buying experience—guaranteed.

How long has 1800Flowers.com been in business?

1800Flowers.com founder Jim McCann’s first flower shop opened in 1976, and from there, 1800Flowers.com, Inc. has grown to become a multi-brand, omni-channel gift leader today, offering an unmatched family of iconic-branded gifts for every occasion.

Account Information

What will happen to my Harry & David account?

No changes have been made to your Harry & David account.

Will my User ID for sign-in be the same?

Yes. Your User ID and password will remain the same. Please note that your sign-in credentials are for HarryandDavid.com only.

Is my password the same?

Yes, your sign-in and password credentials are the same. To view your account, simply click on “Sign In” at the top right of the page and sign in using your ID and password information.

Will I still get Harry & David catalogs?

Yes, you will continue to receive Harry & David catalogs according to your preference settings.

Will my online account with HarryandDavid.com remain the same?

Yes, your online account with Harry & David will remain the same. Your preferences, order information, and Gift History will remain the same.

Will I continue to receive my Gift History?

Yes, your account preferences have not changed, and the Gift History notification will continue to be delivered as expected.

Will my customer preferences stay the same?

Yes. Sign in to your account at HarryandDavid.com to review them. For assistance signing in on to HarryandDavid.com please contact our customer support team at: 1 877 322 1200.

Products

Will Harry & David continue to carry all their products?

Yes. Harry & David will continue to offer all its great assortment of gourmet delights and gifts, including our Royal Riviera® Pears, monthly Clubs, Moose Munch® Gourmet Popcorn, and premium chocolates and sweets, among other products in our collection. To view our assortment of gourmet gifts, visit All-Occasion Gifts.

Will there be any changes in shipping rates?

There are no changes in shipping rates for Harry & David or Wolferman’s items. For more information on free 2-day shipping options, visit: Celebrations Passport.

Will the Harry & David item numbers stay the same?

Yes. The item numbers which are found in our Harry & David catalog will remain the same. You can use the site search to find products by entering the item number and clicking the “Search” button.

Can I still send e-Nouncements?

Yes, you can send an e-Nouncement to let your recipient know their gift is on its way using the link in the footer.

Ordering

How do I place a new order?

The order process will remain the same. You may place an order for your favorite Harry & David products on HarryandDavid.com or by calling 1 800 547 3033.

For business orders, please contact our business representative at 1 877 233 9000.

Can I still order over the phone?

Yes, please call 1 800 547 3033 and one of our customer service representatives will be happy to help.

For business orders, please call 1 877 233 9000.

How do I change an order?

You may call Harry & David customer service anytime at 1 800 547 3033.

How do I track my order?

If you have an email address on your account, you will receive a shipment notification with tracking information. Or, go to the HarryandDavid.com website and click on the “Track Your Order” link at the top right of the screen. You may always call customer service at 1 800 547 3033.

How do I redeem my one-time-use coupon code?

To redeem your coupon from a catalog, mailer, or insert, simply add items to your cart, proceed to the payment screen in checkout, enter the first three characters in the “Promotion Code” field (i.e. CNK), and enter the remaining characters (i.e. 720-5094-498) in the “Membership” field.

For assistance with this step please call customer service at 1 877 322 1200.

I already placed an order. What happens to it?

Your order will be processed as it normally would. Harry & David will continue to pack, ship, and process all of our orders as we normally have. If you need help with your order, please call 1 800 547 3033.

Who do I call with a problem about my order?

Please contact a customer service representative at 1 800 547 3033.

What happens to the monthly Club I bought?

Nothing will change, and the monthly Club gift you purchased will continue to be sent.

Can I still view my order history?

Yes, through your online account. Just sign in and choose the “Your Account” link from the “Your Account” menu at the top of the page. In your account, select “Track Orders” and “View History” from the left-hand side menu.

For orders previous to October 2015, please call customer service at 1 800 547 3033.

For business orders, please call 877 233 9000.

How do I use my gift card at checkout?

For now, gift cards cannot be used during online checkout. To place an order using your gift card, please call customer service anytime at 1 877 322 1200.

Business-to-Business

I send Harry & David products as corporate gifts. Will I still be able to order them?

Yes, Harry & David corporate gift products are available on the new website.

Go to harryandDavid.com/h/business-gifts or call 1 877 233 9000.

I already preordered Harry & David gifts for my clients or customers for 2016. Do I need to order again?

You don't need to order again. Your order will be processed normally.

For any questions or concerns please contact our Harry & David Corporate and Business Gifts Consultant at 1 877 233 9000.