Effective: December 30, 2013
For privacy-related issues, please contact us at:
Our toll-free customer service lines are available 5:00am–9:00pm PST Monday–Friday, and 6:00am–8:00pm PST on Saturday and Sunday (subject to change).
We may collect information (including name, address, telephone number, email address, IP address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:
We also may gather information about how visitors navigate through our Websites by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies for further information.
We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes or improving our Websites. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.
We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.
We may share customer information with our affiliated companies. We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please follow the instructions in Your Choices below.
Remove Your Name From Our Lists At Any Time
If you prefer not to receive catalogs or other communications from Harry & David or one of our brands via U.S. mail or telephone, please email Customer Service or contact us at the address shown above.
Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.
If you no longer wish to receive email communications from us regarding our Websites, partner offers, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
Please Note: If you are a member of the Harry & David Preferred Customer Program and you opt out of receiving communications via email, this may reduce or eliminate the offers and other promotional benefits you receive as a Preferred Customer.
Your California Rights
Harry & David and our brands may disclose your personal information to third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at Harry & David, PO Box 712, Medford, OR 97501. Please be sure to include your full name, address, email address and specifically what type of information you do not want to receive. Please allow up to 6 to 8 weeks to process your request from the date of receipt.
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our Websites. Some cookies are deleted once you leave our Website (“Session cookies”) while other cookies remain after your leave our Website (“Persistent cookies”) so that you are recognized when you return to the Website. We may use persistent cookies to enable us to provide services to you, including, “Remember Me,” order history, address book, My Gift History, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. We may also use technologies such as our own cookies to provide you with enhanced online display advertising. To opt out of advertising provided by Harry & David, click here. If you reject certain cookies, you may still browse our Website; however, you may not be able to purchase or have access to all of our services.
We currently do not employ technology that responds to “do-not-track” signals from your browser. We may use third-party service providers to serve ads on our behalf across the Internet and sometimes on this Website. These companies may collect information about your online activities over time and across different websites when you use our site and use such information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services. This information is collected through the use of pixel tags or cookies. If you would like more information about this practice and to know your choices about not having this information used by these companies, you can visit http://www.networkadvertising.org/.
To update your customer information, please either email Customer Service, contact us at the address above, or, if you have registered for an Account on our Website, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page. You can direct us to remove your name from our lists by following the instructions in Your Choices above.
For your security you will be asked to provide certain information to identify yourself before we will accept changes to your information. To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.
Our Websites are not designed to appeal to minors, and you are required to be 18 years of age in order to use this Website or provide information to us. Therefore we do not knowingly attempt to solicit or receive any information from children under 18.
We use encryption technologies when transferring and receiving data from you through our Websites. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our Websites and therefore you use our Websites at your own risk.
You play a significant role in protecting your information. After you register on our Website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.
If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address above.
We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the Website. If there is information that you wish to protect from disclosure to others, please do not provide it to us.
This Website is owned by Harry & David. For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.
©2012, Harry and David, LLC. All rights reserved.