Customer Service

Smile Guarantee

Our Popcorn Promise
We stand behind every delicious gift we sell. You and your gift recipients must be absolutely delighted--we guarantee it!

The Popcorn Factory guarantees 100% satisfaction on all purchases. Any popcorn or consumable gifts purchased from The Popcorn Factory website are guaranteed to be fresh – and that's the Popcorn Promise: both you and your recipient must be 100% satisfied. If you are not completely satisfied, contact us by taking advantage of any of these convenient methods:

  1. Email us a completed Customer Service Inquiry Form.
  2. Email a question to orders@thepopcornfactory.com.
  3. Call The Popcorn Factory at 1-888-238-8107.

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Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!

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