- Frequently Asked Questions
Customer Service Center
For assistance: Call: 1-877-322-1200
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.
Frequently Asked Questions by Category
How do I send the same gift to several people?
Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.
Alternatively, you can add a single gift to the cart and then use the “Ship to Multiple Recipients” button which is located under the product image throughout checkout. Each click of the “Ship to Multiple Recipients” button adds the same gift for a different recipient.
Click the button once for each new recipient, then you can update the address, gift message, and delivery date.
How to Place an Order
There are many ways to order with us—just choose the way that works best for you.
- Shop the Harry & David, Wolferman’s Bakery, or Stock Yards websites to see our full assortment and find the perfect gifts.
- Browse one of our digital catalogs (Harry & David, Wolferman’s Bakery, or Stock Yards) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
- Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, Stockyards.com, or Vitalchoice.com to order.
- You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service representatives who will help you place an order.
- You can also use our order form to order by mail. Send it to:
- Harry & David P.O. Box 712 Medford, OR 97501-0712 Click here to download a printable version of our order form. Fax orders can be placed at 1-800-648-6640. TTD 1-800-348-3222
What is your replacement/refund policy?
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us at: 1-877-322-1200.
Why was the item delivered different than what I ordered?
Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call: 1-877-322-1200.
How do I sign into my account when I forgot my user name and password?
You'll want to create a new password to sign into your account. Follow these steps:
- Hover over "Sign In" at the top of the page and click "Sign In."
- Click the "Forgot your Password?" link.
- Enter your email address. Click "Submit."
- You will receive an email with temporary password.
- Return to the sign in page.
- Enter your email address and the temporary password into the appropriate fields.
- Click Sign In and reset your password from Your Account page.
If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 1-877-322-1200.
Is the information I provide Harry & David kept private?
Please click the link on our website homepage footer titled Privacy Notice to see how Harry and David and the 1-800 Flowers Brands of companies uses your personal information.
Do you provide secure shopping online and in your stores?
Yes. Harry & David maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at our Harry & David Flagship Store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
The security symbols on our site help identify our security.
How does Gift List work?
Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically created when you purchase a gift for someone.
The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift List for that holiday season will be viewable online. Log in to your account to see your current Gift List.
Viewing your Order History is another way to see past purchases. Log in to your account to view this list. Purchases appear in your order history 24 hours after the transaction.
Since you can place an order online as a guest or through your account, it’s possible for a customer to have two separate Gift Histories. We recommend that you log in to your customer account before placing an order to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have multiple accounts under which you’ve ordered.
Our Call Center can help with this or answer any other questions about your Gift List. Call us at 1-877-322-1200.
Can I remove names from my Gift List?
Yes. Click the trash can/remove button to the right of the recipient's name.
How do I update the address of someone on my Gift List?
You can change a recipient's address by clicking the "Edit address" button under the recipient's information.
How do I add a recipient to my Gift List?
Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.
How do I send the same gift that I sent last year?
On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.
Can I add a gift to my gift list with a product Item number?
Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window will appear and you will be able to enter the item number and add the gift to your cart for your recipient.
What is “Shop the Site” and how does it work?
The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list page under each of your recipient’s information.
Shop the Site is a Gift List feature that allows you to make selections from all of our products and add them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same gift you sent last year, and are not interested in our recommendations.
After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product offerings.
When you review a product page, your Gift List recipient will be filled in and you can add that product to your Cart for that person.
A gift is no longer available for a recipient on my gift list. What are my options?
We are sorry the gift is no longer available. The good news is we have designed the gift list to make it easy for you to find another amazing gift. To find another gift you have many options, you can select the product we show as the “Closest Match”, select one of our recommended products, order by entering an item number, or shop the site.
Where do I find more information on how to use my Gift List?
In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how to effectively use your Gift List to make the purchasing experience quick and easy.
When will my order ship after I make the purchase?
Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Contact Customer Service at 1-877-322-1200 for more information.
What determines Express Shipping charges?
Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express. To view our Shipping and Processing terms
How do I specify an exact delivery date?
Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, go to your cart by clicking on the “Cart” icon in the top right of the site. While in the cart, click on the calendar icon. While viewing the calendar, click on the checkbox under the text “Need it to arrive on an exact day?” Additional express charges will be applicable.
How do I change the address for my catalog?
To notify us of an address change, call Customer Service at 1-877-322-1200. Be sure to provide your old address as well as your new address.
Can I ship to a P.O. Box?
Due to the perishability of many of our items, they may not ship to a P.O. Box. For items that are eligible to ship to a P.O. Box, an additional charge of $5.99 per item will be applied.
Can I ship gifts to Canada, overseas and to APO/FPO addresses?
International shipping is limited to Canada, Germany, United Kingdom, England, Wales, Great Britain, Scotland and APO/FPO addresses. Gifts to Canada will incur an additional surcharge of $17.99 per item, plus standard delivery charges. Gifts to the other countries list above will incur an additional surcharge of $29.99 per item, plus standard delivery charges. There is no additional surcharge for deliveries to APO/FPO addresses. Learn more...
Can I send gifts to Alaska or Hawaii?
Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from the date of order. Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard delivery charges.
I want my gift to arrive for a different date than what your website offered. How do I change it?
To change the date your gift will arrive, click “EDIT” located beside “Delivery Options” A calendar will appear with available shipping options. Use the “NEXT” and “PREV” arrows to change the month. Choose the date that you would like and click “Apply Date.” Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in light brown require an additional express shipping charge.
My fruit arrived in perfect condition, but they aren't ripe yet … what do I do?
Ripening instructions are included in each package that contains fruit. If you have further questions, don’t hesitate to contact us.
I have allergies to certain ingredients (gluten, peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your items?
Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with the new Act as currently defined.
We have contacted our ingredient suppliers to insure that all ingredients are declared on the label. Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies, we also include a disclaimer stating "May contain trace amounts of other nuts or allergens not listed in the ingredients". Also, since Gluten and other allergens are found in wheat and some other grain products, we encourage you to read the ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name or item number and we will gladly research the information for you.
What is a HoneyBell Gift Announcement Card?
A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December. The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in January.
Why do you charge sales tax?
I am ordering for myself. Why won't it let me have a separate billing & shipping address?
When you create your online account, the address you enter into the address form is your Billing Address. If you need a Shipping Address for yourself that is different from your Billing Address, you will need to create a new entry in your Address Book.
There are two easy ways to create a new entry in your address book:
- In the SHIP TO section, click the Enter New Address button and enter your shipping address.
- Login to your account and add a new address through your Address Book.
How do I change my billing address?
You can change your billing address a couple ways. First, during secure checkout, you can edit your billing address on the payment page. The second way is to log in and click "Your Account" where you will see the billing address section.
How do I apply a discount coupon to my order?
Applying a coupon or discount to your order is easy. Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which restrictions apply, then proceed through checkout normally. Enter your code into the promotion code field located in the “order summary” section in your cart or later in the checkout process. Click the apply button to apply your discount. Order Summary details will be updated showing your discount details.
I have two coupon codes. Can I apply them both?
Unless specifically stated in the offer, our discounts cannot be combined.
What is the Celebrations Passport®?
The Celebrations Passport® program offers you free standard shipping and no service charges for one full year at not only Harry & David, but all our brands, including, 1-800-Flowers.com®, Wolferman’s Bakery, Cheryl’s Cookies and more. Valid on online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra convenience and is cancellable at any time. If you do not wish to auto-renew, email firstname.lastname@example.org or call 800-993-1192. This program is email-based. You must have a valid email address to enroll.
Benefits and Exclusions for Harry & David, Wolferman's Bakery, Stock Yards, and Vital Choice:
- Free standard shipping
- Free 2-day or 3-day shipping
- Standard overnight for $9.99 (instead of $19.99)
- Saturday delivery for $12.99 (instead of $24.99)
- No surcharge for PO Boxes (normally $5.99 per item)
- Wine items (excluding wine add-ons) have a $5.00 flat rate shipping fee
- No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item)
- Passport is valid on sale priced items and is valid with coupons, as well as subscription orders
- Passport is NOT valid on non-fruit clubs and business accounts
I’m signing up for Celebrations Passport®. Why isn’t the option to use PayPal showing on the payment screen?
The Celebrations Passport is an annual membership and when it expires you will automatically be enrolled for another year, unless it is cancelled prior to the expiration. When purchasing Celebrations Passport, using PayPal is not an option on our payment page because auto-renewal is not available; you must enter a bankcard.
How do I apply a savings pass or gift card to my order?
On the Payment and Billing section of checkout, click the plus sign in the bar titled: “Enter a Gift Card or Savings Pass” located above the “Secure Payment Options” section. Enter the gift card or Savings Pass number and PIN into the fields that appear and click apply. Your order total will be updated to reflect the gift card or Savings Pass you entered. If the gift card or savings pass value is less than the order total, you must enter the gift card or Savings Pass and click apply first. You may then enter a second form of payment on the same page.
- Frequently Asked Questions