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Customer Service Center

For assistance:     Call: 1-877-322-1200           Email: service@harryanddavid.com


Our Guarantee

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.


Have questions, or need to change your order?
Order Status

View your order status with our online order tracking page.

Please note: if your order has already been shipped or delivered, we cannot make any changes or cancellation.

Need to update your order?

You may be able to modify the recipient address, gift message, and delivery date. Orders that can be modified will show blue links in the editable sections.

Popular Frequently Asked Questions

You'll want to create a new password to sign into your account. Follow these steps:

  1. Hover over "Sign In" at the top of the page and click "Sign In."
  2. Click the "Forgot your Password?" link.
  3. Enter your email address. Click "Submit."
  4. You will receive an email with temporary password.
  5. Return to the sign in page.
  6. Enter your email address and the temporary password into the appropriate fields.
  7. Click Sign In and reset your password from Your Account page.

If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 1-877-322-1200 or Contact us by email.

Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically created when you purchase a gift for someone.

The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift List for that holiday season will be viewable online. Log in to your account to see your current Gift List.

Viewing your Order History is another way to see past purchases. Log in to your account to view this list. Purchases appear in your order history 24 hours after the transaction.

Since you can place an order online as a guest or through your account, it’s possible for a customer to have two separate Gift Histories. We recommend that you log in to your customer account before placing an order to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have multiple accounts under which you’ve ordered.

Our Call Center can help with this or answer any other questions about your Gift List. Contact us by email or call 1-877-322-1200.

Applying a coupon or discount to your order is easy. Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which restrictions apply, then proceed through checkout normally. Enter your code into the promotion code field located in the “order summary” section in your cart or later in the checkout process. Click the apply button to apply your discount. Order Summary details will be updated showing your discount details.

Frequently Asked Questions by Category
General

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Add Another Recipient” button which is located under the product image throughout checkout. Each click of the “Add Another Recipient” button adds the same gift for a different recipient. Click the button once for each new recipient, then you can update the address, gift message, and delivery date. NOTE: The “Add Another Recipient” button will duplicate the quantity as well, so you may want to update the quantity to 1 and then duplicate it. If you would like to change the quantity for a gift, click on the “Edit Shopping Cart” text link at the top of the page and change the quantity in your cart.

There are many ways to order with us—just choose the way that works best for you.

  1. Shop the Harry and David, Wolferman’s, or StockYards websites to see our full assortment and find the perfect gifts.
  2. Browse one of our digital catalogs (Harry and David,Wolferman’s, or StockYards) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
  3. Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, or StockYards.com to order.
  4. You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service representatives who will help you place an order.
  5. Enter and submit your order into our Excel Order Form here.
  6. You can also use our order form to order by mail. Send it to:
  • Harry and David P.O. Box 712 Medford, OR 97501-0712 Click here to download a printable version of our order form. Fax orders can be placed at 1-800-648-6640. TTD 1-800-348-3222

Windows Users: Our site works best with Internet Explorer 8.x or above, or Firefox 32.x or above, or Chrome 32.x or above. Some features may not work properly if you are using a different browser, and checkout will not be possible.

Macintosh Users: If you are using Mac OS X 10.8 or above, you may use Apple’s Safari browser. Otherwise, you may need to use a browser such as Firefox or Chrome to receive advertised discounts and complete your shopping.

Cookies: In order to use the harryanddavid.com Website, your Web browser must be set to accept cookies. To set your browser to accept cookies, look under “Preferences” or “Options” in your browser.

JavaScript: In order to use the harryanddavid.com Website, your Web browser must be configured to use JavaScript. To set your browser to use JavaScript, look under “Preferences” or “Options” in your browser.

Pop-Up Windows: Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that disables such windows, so that you will be able to shop.

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us at: 1-877-322-1200.

Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call: 1-877-322-1200.

Holiday Order Cut-Off Dates
For Arrival ByStandard Shipping* (4-7 Bus. Days)3 Day Express** (3 Bus, Days)2 Day Express** (2 Bus. Days)Overnight Express Shipping**Overnight Sat Delivery**
Halloween, Saturday, October 31Monday, October 26Tuesday, October 27Wednesday, October 28Thursday, October 29Friday, October 30
Thanksgiving, Thursday, November 26Friday, November 20Saturday, November 21Monday, November 23Tuesday, November 24
Hanukkah Eve, Thursday, December 10Monday, December 7Tuesday, December 8Wednesday, December 9
Christmas, Friday, December 25Friday, December 18Monday, December 21Tuesday, December 22Wednesday, December 23
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