Customer Service Center
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You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.
Have questions, or need to change your order?
View your order status with our online order tracking page.
Please note: if your order has already been shipped or delivered, we cannot make any changes or cancellation.
Need to update your order?
You may be able to modify the recipient address, gift message, and delivery date. Orders that can be modified will show blue links in the editable sections.
Frequently Asked Questions by Category
How do I send the same gift to several people?
Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.
Alternatively, you can add a single gift to the cart and then use the “Ship to Multiple Recipients” button which is located under the product image throughout checkout. Each click of the “Ship to Multiple Recipients” button adds the same gift for a different recipient.
Click the button once for each new recipient, then you can update the address, gift message, and delivery date.
How to Place an Order
There are many ways to order with us—just choose the way that works best for you.
- Shop the Harry & David, Wolferman’s Bakery, or Stock Yards websites to see our full assortment and find the perfect gifts.
- Browse one of our digital catalogs (Harry & David, Wolferman’s Bakery, or Stock Yards) and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
- Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web browser to go to HarryandDavid.com, Wolfermans.com, Stockyards.com, or Vitalchoice.com to order.
- You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service representatives who will help you place an order.
- You can also use our order form to order by mail. Send it to:
- Harry & David P.O. Box 712 Medford, OR 97501-0712 Click here to download a printable version of our order form. Fax orders can be placed at 1-800-648-6640. TTD 1-800-348-3222
What is your replacement/refund policy?
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Please contact us at: 1-877-322-1200.
Why was the item delivered different than what I ordered?
Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call: 1-877-322-1200.
How do I sign into my account when I forgot my user name and password?
You'll want to create a new password to sign into your account. Follow these steps:
- Hover over "Sign In" at the top of the page and click "Sign In."
- Click the "Forgot your Password?" link.
- Enter your email address. Click "Submit."
- You will receive an email with temporary password.
- Return to the sign in page.
- Enter your email address and the temporary password into the appropriate fields.
- Click Sign In and reset your password from Your Account page.
If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 1-877-322-1200.
Is the information I provide Harry & David kept private?
Please click the link on our website homepage footer titled Privacy Notice to see how Harry and David and the 1-800 Flowers Brands of companies uses your personal information.
Do you provide secure shopping online and in your stores?
Yes. Harry & David maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at our Harry & David Flagship Store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
The security symbols on our site help identify our security.
How does Gift List work?
Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically created when you purchase a gift for someone.
The gift you purchased for a specific holiday will show up on your Gift List a year later, p